A Solid 10

Green's Dictionary of Slang traces the use of numbnuts, meaning “idiot”.

Using a 1-10 Numbnuts scale (1-lowest and 10-most idiotic)  AT&T customer service scores a perfect 10.  I can’t be the only one that has ever tried calling a major telecommunications company and almost lost their minds trying to get an issue resolved!

Here’s how they earned a perfect 10:

Perhaps they misunderstood the communication portion of their service model? 

-Rude in store salespersons.  The rude guy that took my order for a new IPhone 12 rushed through the order details and didn’t even bother to get the shipping address correct.  That was  AFTER he said they had no phones in stock.  You’re a PHONE STORE.  You do nothing else so maybe, just maybe, you could carry phones!?!? 

-Shipping a $1000 phone FedEx without a signature for receipt.  Are you kidding...you think it’s okay to leave a $1000 phone in the front door, in the winter, in Wisconsin?  AND wouldn’t it have been super helpful if the rude salesman actually got the correct shipping address and not had that phone delivered to an address that wasn’t mine? Of course the phone is nowhere to be found.

-Telecommunications-you would think a behemoth telecommunications company would actually communicate with its customers!  I order this phone in October and zippo, nothing, notta until the November bill with the charge for a phone that I don’t have! 

-THE WORLDS WORST CUSTOMER SERVICE-I know they’re aware of the concept of a customer because they are very interested in getting the bill paid every month.  Attempting  to get my phone I chatted with no fewer than 5 chat agents and not a single one of them could see any previous chat messages. After 2 hours of getting nothing done I was instructed to call Mobility Support which I did the next day and spoke to 3-4 more equally clueless agents and explained the entire story ...every time!  Finally one agent said she had it taken care of, I’d get my new phone soon and she’s waiving the $50 taxes.  How nice since I’d already paid that tax once. Fast forward 2 weeks ... still nothing.  So I start the entire cycle over but going straight to Mobility Support,  multiple agent conversations, no record of ANY of my previous interactions,  an escalation supervisor who I spoke with and specifically said “if we get disconnected you will call me back at this number “ ..we got disconnected and she never called back. I get back on the phone to yet another agent and another escalation supervisor no new phone order could be located, it was like nothing had ever happened!  Seriously thought I was going to lose my mind with this unbelievably incompetent service! 

You can’t make this shit up. 

I may have found the one competent person at that company.  She’s told me I’ll be getting my new phone soon. I can’t tell if I believe her or if I’ve just given up hope!

Score: 10 Numbnuts